Privacy Policy

Privacy Policy

Last updated: 5th April 2026

Con Tempo Furniture (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit or shop at www.con-tempofurnitue.co.uk (the “Website”), contact us, or otherwise interact with us.

For the purposes of UK data-protection law, the data controller is:

Con-tempo furniture ltd
Roman Way, Crusader Park
Warminster, Wiltshire
BA12 8SP

Company Registration No: 11649349
Email: [email protected]
Telephone: 01985 213222

1. Information we collect

We may collect the following information:

  • Your name, billing address, delivery address, email address and telephone number.
  • Order details, including products purchased, delivery preferences, returns and customer-service communications.
  • Payment information. Payments are processed by our payment providers; we do not normally store full payment-card details.
  • Account details, if you create an account with us, such as your login credentials and order history.
  • Marketing preferences and consent choices.
  • Device and website-use information, including IP address, browser type, pages visited, approximate location, and information collected through cookies and similar technologies.
  • Information you provide when you contact us, submit a review, enter a promotion, or otherwise communicate with us.

2. How we use your information

We use your personal information to:

  • Process and deliver your orders, arrange furniture deliveries, and manage returns or refunds.
  • Communicate with you about your order, delivery, account or enquiries.
  • Provide customer support and resolve complaints.
  • Manage and improve our Website, products, services and customer experience.
  • Prevent fraud, protect our business and comply with legal obligations.
  • Send marketing communications where permitted by law and in line with your preferences.
  • Analyse Website performance and understand how visitors use the Website.

3. Our legal bases for using your information

We use personal information only where we have a lawful basis to do so. Depending on the purpose, this may be:

  • Contract: where we need your information to process an order or provide our services.
  • Legal obligation: where we must retain or disclose information to comply with law.
  • Legitimate interests: where use is necessary for our reasonable business interests, such as improving our services, preventing fraud and keeping our Website secure, provided your rights do not override those interests.
  • Consent: where required, including for certain cookies and electronic marketing communications. You may withdraw consent at any time.

4. Marketing

We may send you news, offers and product updates by email or text where you have agreed to receive them, or where otherwise permitted by law.

You can opt out at any time by using the unsubscribe link in an email, replying STOP to a text message where applicable, or contacting us at [email protected]. Opting out of marketing will not stop us sending essential service messages, such as order or delivery updates.

5. Who we share information with

We may share relevant personal information with trusted third parties that help us operate our business, including:

  • Payment processors;
  • Delivery, courier and furniture-installation providers;
  • Website hosting, e-commerce, IT and security providers;
  • Customer-service, email-marketing and analytics providers;
  • Professional advisers, insurers, regulators and law-enforcement bodies where necessary.

These third parties may use your information only as necessary to provide services to us or where required by law. We do not sell your personal information.

6. International transfers

Some of our service providers may process information outside the UK. Where this happens, we will take appropriate steps to ensure your information remains protected, including using approved safeguards where required by law.

7. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Policy, including legal, accounting and reporting requirements.

For example, we will generally retain order and transaction records for the period required by applicable tax and accounting laws. We may retain information for longer where necessary to resolve disputes, enforce agreements or meet legal obligations.

8. Cookies

Our Website uses cookies and similar technologies to make it work, remember your preferences, analyse traffic and, where you agree, support marketing.

You can manage non-essential cookies through our cookie banner or your browser settings.

9. Your rights

Subject to certain legal conditions, you may have the right to:

  • Access the personal information we hold about you;
  • Ask us to correct inaccurate or incomplete information;
  • Ask us to delete your information;
  • Ask us to restrict how we use your information;
  • Object to certain uses of your information, including direct marketing;
  • Ask for your information in a portable format;
  • Withdraw consent where we rely on consent.

To exercise any of these rights, contact us at [privacy email address]. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information. Details are available at www.ico.org.uk.

10. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system is completely secure.

11. Children

Our Website and products are not intended for children, and we do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised.

13. Contact us

If you have questions about this Privacy Policy or how we use your information, please contact:

Con-tempo furniture ltd
Roman Way, Crusader Park
Warminster, Wiltshire
BA12 8SP

Company Registration No: 11649349
Email: [email protected]
Telephone: 01985 213222